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career advocacy Terms & Conditions

Thank you for choosing InSignLanguage Limited and Our Career Adocacy.

As you’d expect, we need to set out some clear guidelines to help you get the best out of our service. It is all explained in this document and we are available to help.

By agreeing to our terms and conditions, you acknowledge that you understand the working and legal nature of the relationship between InSignLanguage Limited (“InSignLanguage”) and yourself.

This Agreement is effective from the date you register with InSignLanguage Limited, which is a company registered in England and Wales. Our Company Number is 10943637 and our registered office is at Aldgate Tower, 2 Leman Street, E1 8FA, London. This agreement outlines the details of Our Video Relay Service to connect you to a BSL Interpreter.

For clarity, we’ll refer to InSignLanguage as “Us”, “We” and “Our” elsewhere in this Agreement and will use “You” and “Your” to refer to You, LBI.

‘we’, ‘us’ and ‘our’ where the context requires, refers to You and Us together.

1. Definitions

"Client" means the company, firm or organisation which has set up an account with InSignLanguage Ltd in order to use the Services.

"Applicant" means person looking for employment or self employment opportunities

"Commencement Date" means the date for the commencement of the Agreement to become a client or applicant signed in person or on the website.

"Services" means the online recruitment services as set out in clause 2.

"Terms" means these terms and conditions.

"Website" means www.insignlanguage.co.uk and includes without limitation its content, databases, software, code and graphics.

"Engagement" means the shall include every such fixed-term contract engagement, and shall include any use of an Applicant in the circumstances whether directly or indirectly (for example, where an Applicant provides services through a Liimited company) and whether full-time or part-time, and whether under a contract of service or for services, or under an agency, licensee, franchise, commission only, partnership agreement, or otherwise.

"Agreement" refers to the document named "InSignLanguage Recruitment – Agreement to become a Client or Applicant"

2. Terms of Business

Each employment assignment or placement arising from an introduction made by InSignLanguage will be subject to our standard Terms of Business as they are applicable in the circumstances. All prospective applicants and clients for whom we arrange assignments or placements will be aware that we will continue to support them with their communication needs.

3. Scope of Agreement

The parties hereby agree that this Agreement will govern every engagement between the applicant, the Client, or an associated company of the Client, of every recruitment opportunity notified by InSignLanguage Limited.

4. Acceptance and Authority to Act

These terms are deemed to be accepted by the Client and Applicant in respect of each job application with effect from notification by InSignLanguage to the Client or Applicant of the relevant application. The Client and Applicant authorise InSignLanguage to act on its behalf in seeking job opportunities.

5. Use of Personal Information

The Applicant agrees to provide InSignLanguage with sufficient information to enable Us to assess the suitability of each relevant engagement. In this regard, the Applicant in particular agrees to provide the following information:

I. UK Driving License (if applicable)

II. National Insurance Number

III. Passport and Right to Work in the UK

IV. Proof of address dated within the most recent 3 month: e.g. Recent utility bills or Bank statement

V. References – personal

VI. References – Previous employers (if applicable)

VII. Medical Assessments (If applicable)

VIII. DBS Check If applicable. Cost is applicant’s responsibility.

IX. English Competency qualification. School or College or University qualification. (If you do not have UK education it will cost £200, to do an online English course with an approved College)

X. Education Qualifications

XI. Training Qualifications

XII. Any other relevant proof of training or education.

XIII. Any other information regarding previous employment.

XIV. Any other information regarding periods of un employment.

This information will be used to find work opportunities for applicants who are responsible to provide correct and up to date information and notify any changes.

6. Pricing Model

  • Subscription Package for Applicants - £10 weekly – paid by setting up a Direct Debit with Gocardless™ to take regular payments from the Applicants nominated debit or credit card for the payment of the recruitment support.

  • Client commission agreements; This is to be agreed with the company before Applicants information is shared. The basis of commission is to be based on:

    ○ 20% for Employment contracts with a base salary above £25,000 p.a

    ○ 10% for Employment contracts with a base salary less £25,000 p.a

7. Recruitment Support

Recruitment Consultant/and or team will:

  • Contact companies.

  • Do job searches.

  • Contact your current or recent employer for references.

  • Organize to have a meeting with companies before introducing them to you.

  • Assist with updating C.V’s.

  • Assist with Application forms or any other relevant processes for work opportunities.

  • Explain Employment policy and procedures.

  • Explain English competency requirements.

  • Support with the administration processes.

  • Submit as many applications as possible for relevant and suitable work opportunities.

  • Support with communication needs by providing Deaf on Deaf signing.

  • Support with the translation of documents from English to BSL and Visa Versa to enable understanding of job requirement.

  • Arrange Recruitment Days for applicants (these are usually arranged when there is a minimum of 5 people available).

  • Attend job fairs to make contacts and look for suitable job opportunities.

  • Research appropriate training opportunities.

  • Updates to clients and applicants every 2 weeks regarding job searches, opportunities and progress by either text or email.

  • Promote deaf awareness with clients so that deaf candidates are given a fair opportunity.

  • Help with Interview skills.

  • Guidance with professional etiquette and confidence skills.

8. Data Protection

InSignLanguage will comply with all applicable laws, including without limitation, the General Data Protection Regulations (GDPR) and the Intellectual Property Rights. Insignlanguage does not share any personal details with 3rd parties. The purpose of holding this information is to use it to find suitable employment for you and for continued support.

9. Terms and Conditions according to billing

  • Subscription : Gocardless will store your credit or debit card details.

  • Package - £10 weekly – paid by setting up a Direct Debit with Gocardless™ to take regular payments from the debit or credit card.

  • Payment is effective from the date the Agreement is signed.

  • Payment is due every week for a minimum of 6 months.

  • These services will automatically renew for a further 6 months on the same terms and fees unless either party gives one month’s written notice.

  • Refunds may occasionally be given at the discretion of InSignLanguage.

  • InSignLanguage reserves the right to break an agreement immediately without liability if in its opinion:

  • A Client or Applicant has not provided full or accurate information.

  • ○ Or is acting inappropriately or illegally.

    ○ Client Commission is payable within 30 days.

  • Interest is payable at 4%p.a. on all late payments.

10. Complaints and dispute procedures

Any complaint or dispute in connection with the recruitment Services must be notified by you via email, to InSignLanguage Ltd no later than 1 month (30 days) from the day on which the dispute or complaint the If the parties are unable to resolve the dispute, the matter may be referred to the Equality and Human Rights Commission and such a referral should be made no later than 6 weeks from the date which the original complaint was made. If the dispute cannot be resolved amicably between the parties, or if either party refuses to accept the decision of the Standards Panel, the parties shall be subject to the jurisdiction of the Courts of England and Wales.

Contact details: complaints@insignlanguage.co.uk Telephone 07443280056

11. Communication Support

Lingoing Ltd will provide support with all Access to Work (ATW) claims.

Lingoing will provide quotes for Video Relay Services and Face to Face BSL support.

12. Confidentiality

All secret or other confidential information relating to the business of the Client and Applicant , its employees, transactions or finances disclosed by the Client or Applicant to the InSignLanguage in confidence shall not otherwise than in connection with the affairs of the Client or Applicant be passed on to a third party by the InSignLanguage Ltd or in any way improperly used by us at any time during or after the termination of this Assignment.

13. Ethics and Standards

InSignLanguage adhere to the highest standards and will supply this service with the highest principles of ethics, equity, integrity, professional conduct and fair practice in dealing with others. We declare to conduct the business of recruitment for the deaf with a duty of care to all parties involved in the engagement.

14. Indemnity

The Client and Applicant shall indemnify and keep indemnified InSignLanguage Ltd against any costs, claims or liabilities incurred directly or indirectly by them arising out of or in connection with any Assignment including (without limitation) as a result of:

  • any breach of this Agreement by the Client and or the Applicant; and

  • any breach by the Client or Applicant or any associated company of the Client, or any of its or their employees or agents, of any applicable statutory provisions (including, without limitation, any statutory provisions prohibiting or restricting discrimination or other inequality of opportunity); and

  • any matter in respect of which the Client and Applicant has agreed to take responsibility for.

15. Entire Agreeement Variation

This Agreement, together with the details provided in the Engagement Letter, constitutes the entire and only legally binding agreement between the parties relating to the Assignment, and replaces any previous agreements or arrangements. No variation to these terms on behalf of the InSignLanguage Ltd can be made otherwise than in writing signed by a director of the InSignLanguage Ltd.

16. Waiver

Any failure by the InSignLanguage Ltd to enforce at any particular time any one or more of the terms of this Agreement shall not be deemed a waiver of such rights or of the right to subsequently enforce the terms of this Agreement.

17. Headings

Headings contained in this Agreement are for reference purposes only and shall not affect the intended meanings of the clauses to which they relate.

18. Validity

If any provision, clause or part-clause of this Agreement is held to be invalid, void, illegal or otherwise unenforceable by judicial body, the remaining provisions of this Agreement shall remain in full force and effect to the extent permitted by law.

19. Force Majeure

InSignLanguage shall have no liability for any delay or failure in performance of its obligations to the Client where this arises from matters beyond its reasonable control.

20. Consent to record

As part of our aim to deliver a high-quality service, we have found it useful to record our and keep them for 6 months, to improve the service.

All recordings are subject to UK data protection law and are only used for internal product development. Agreeing to our terms is consenting to record the VRS conversations with the purpose of help develop the service.

All recordings are deleted after 6 months.

21. Treatment of InSignLanguage Interpreters and Staff

Our staff are available and willing to assist You. Their aim is to give You the best possible service and we must insist that they are treated with respect at all times. Any situations that arise with regard to rudeness, foul or abusive language will be subject to an internal investigation and suspension of services. The company reserves the right to refuse and/or cease service to anyone who is found to be abusive to Our staff or people working with InSignLanguage.

22. Third Parties

No provision of this Agreement shall be enforceable by any person who is not a party to it pursuant to the Contract (Rights of Third Parties) Act 1999 (“the Act”). This does not, however, affect any right or remedy of a third party that exists or is available independently of the Act.

23. No Employment

Nothing in this Agreement shall give rise to an employment relationship between the Applicant and InSignLanguage Ltd.

24. General

Clauses relating to Definitions, Fees and Payments, Indemnity and Applicable law shall survive termination of the Agreement and continue in full force and effect after such termination.

  • If any provision of this Agreement is adjudged by a court of competent jurisdiction to be invalid, void, or unenforceable, the Parties agree that the remaining provisions of this Agreement shall remain valid and enforceable.

  • You may not assign Your rights or obligations under this Agreement without Our prior written consent. A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

  • We can make reasonable changes to this agreement from time to time. All changes will be posted on our Website. Please check regularly for updates. If we change the terms and conditions of this agreement to your significant disadvantage (in our reasonable opinion) we’ll give you 30 days’ notice before the changes take place.

25. Applicable Law

  • Each party hereby irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any disputes of whatever nature arising out of or relating to this Agreement.

  • This Agreement shall be governed by English law.