Question 1

When should I use the App versus the Teams Channel?

Accepted Answer

Use the App for personal queries, quick calls, and one-to-one support. The Teams Channel is best for work-related meetings, collaborative sessions, and Access to Work record-keeping.

Question 2

Do I need Microsoft Teams installed?

Accepted Answer

You do not need Teams installed for the App, as it connects to Teams behind the scenes. For the shared channel, Teams must be installed since it integrates with your work environment.

Question 3

How do you get started with Video Relay Service (VRS)?

Accepted Answer

Starting with Video Relay Service (VRS) is simple: 1. Pick a Plan: Choose the plan that suits your needs—whether occasional use or unlimited access. 2. Sign Up: Complete your purchase securely online and receive your account details via email. 3. Log In: Access the VRS platform on any device with a camera and internet connection. 4. Start Calling: Begin making calls with real-time support from our interpreters. Need help? Contact us at support@insignlanguage.co.uk for guidance.

Question 4

What if an interpreter doesn’t join or is late?

Accepted Answer

In the App, use the support chat to notify the team. In Teams, tag @ClientServices in the channel for immediate assistance.

Question 5

How do I schedule a meeting with an interpreter?

Accepted Answer

In the App, use “Book Interpreter” and follow the prompts. In Teams, add the VRS channel to your meeting invite; an interpreter will be assigned automatically.

Question 6

Is the service available 24/7?

Accepted Answer

Yes, extended hours and emergency support are available. Access to Work typically covers work hours, but urgent calls can be handled at any time.

Question 7

Do I pay for calls?

Accepted Answer

Access to Work clients and organisational users usually pay nothing. Independent users may have subscription plans - contact support if you are unsure.

Question 8

How secure is my data?

Accepted Answer

All calls are encrypted, no recordings are kept, and the service complies with GDPR and ISO 27001 standards.

Question 9

How do you use Video Relay Service (VRS)?

Accepted Answer

Video Relay Service (VRS) lets Deaf individuals make phone calls using British Sign Language (BSL). You connect with a sign language interpreter via video call, who relays your signed messages to the hearing person and interprets their responses back to you.

Question 10

Who can use VRS?

Accepted Answer

VRS is designed for Deaf and Hard of hearing individuals who use BSL as their primary language and wish to communicate with hearing people who do not know BSL. Whether you’re contacting a business, a service provider, or a personal connection, VRS makes the conversation accessible.

Question 11

Where can I use the service?

Accepted Answer

Our service is based and operated from the United Kingdom. The InSignLanguage App is initially available Monday to Friday from 08:00 – 18:00 however due to popular requests, we will soon be rolling out on a 24-hour basis.

Question 12

Do you book qualified interpreters?

Accepted Answer

Without a doubt.

All British Sign Language Interpreters we provide are fully qualified and registered with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD). Fully qualified interpreters hold a yellow photo ID badge, while trainee interpreters hold a purple photo ID badge.

Question 13

Do you record video calls?

Accepted Answer

Yes, we record all video calls and store them for at least six months. This helps us improve our service and protect you in case of disputes. We ensure all recordings comply with UK data protection laws.

Question 14

What are your service costs?

Accepted Answer

We work with various clients who have different funding streams available to them, one of the main one being Access to Work. If you would like more information on these costs, get in touch with us.

Also, if you are interested in an organisational or personal package, we are more than happy to tailor a bundle of minutes to compliment your communication needs. Just get in touch.

Question 15

What is your GDPR policy?

Accepted Answer

In order to protect our client's information, we are GDPR compliant and take serious steps to ensure we are at best practise. If you would like a copy of our GDPR policy, please get in touch at hello@insignlanguage.co.uk (hello@insignlanguage.co.uk)we're more than happy to share!

Question 16

What makes InSignLanguage VRS the best choice?

Accepted Answer

InSignLanguage VRS stands out for: 1. Professional Interpreters: NRCPD or SASLI-registered experts familiar with diverse industries. 2. User-Friendly App: Schedule, connect, and track usage effortlessly across devices. 3. Flexible Plans: Choose monthly, pay-as-you-go, or enterprise solutions tailored to your needs. 4. Accessibility: Break barriers with reliable interpretation for personal, business, and emergency use. 5. GDPR Compliance: Enjoy secure communication and data protection.

Question 17

What is Video Relay Service (VRS)?

Accepted Answer

VRS allows Deaf individuals to make phone calls using British Sign Language (BSL) through a video interpreter who relays the conversation to the hearing person.

Question 18

How does VRS work?

Accepted Answer

You start a video call via our platform; an interpreter joins to facilitate communication in real time.

Question 19

Do I need special equipment?

Accepted Answer

A device with a camera, microphone, and stable internet connection is required.

Question 20

Are calls recorded?

Accepted Answer

Yes, calls are recorded and stored for six months for quality and compliance purposes, in line with UK data protection laws.

Question 21

Can I use VRS for calls within the same room?

Accepted Answer

No, VRS is for remote calls only. For same-room interpreting, use Video Remote Interpreting (VRI).

Question 22

What makes InSignLanguage VRS unique?

Accepted Answer

Integration with our Career Network, secure platform, and professional interpreters ensure accessibility and quality. Our VRS platform is also integrated with Microsoft Teams, giving you access to advanced features such as live captioning, screen sharing, and enhanced collaboration tools.

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