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Providing Accessibility That Changes Lives.

Accessibility Statement for InSignLanguage

Last Updated: 19 December 2025

​Website: www.insignlanguage.co.uk

Our accessibility commitment

InSignLanguage is committed to ensuring our website, insignlanguage.co.uk, is accessible to as many people as possible. Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, which are internationally recognised standards for accessibility. 

This statement is prepared in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

We strive to support all users, including people with:

  • visual, auditory, mobility, cognitive or neurological disabilities

  • temporary impairments

  • assistive technology needs

Compliance Status

This website is partially compliant with WCAG 2.2 Level AA, due to the non‑accessible content listed below.

How Accessible This Website Is

Most pages on this website are fully accessible, but some issues remain which we are working to resolve.

We know that some parts may not be fully accessible:

  • Some older PDFs and documents may not be fully tagged or screen‑reader friendly

  • Some older videos may not yet include captions or BSL versions

  • Some third‑party embeds or widgets may not fully meet WCAG 2.2 Level AA requirements

We are actively working to resolve these issues.

Non‑Accessible Content

1. Non‑compliance with WCAG 2.2 Level AA

The following items do not yet meet accessibility standards:

  • Some legacy PDFs and documents are not fully structured for assistive technologies (fails WCAG 1.3.1, 4.1.2)

  • Older videos do not include captions or BSL translation (fails WCAG 1.2.2, 1.2.5)

  • Some embedded third‑party widgets may not support full keyboard navigation (fails WCAG 2.1.1)

2. Content Exempt from Regulations

  • Third‑party services or tools embedded in our pages that are not under our control

3. Disproportionate Burden

  • At present, we have not declared any accessibility issues as a disproportionate burden. Older content is being updated as part of scheduled improvements.

Standards and Tools We Use

WCAG Standard

We design, review, and update the site in line with WCAG 2.2 Level AA guidelines.

Wix Accessibility Features

The website uses built‑in Wix accessibility features, including:

  • Correct heading hierarchy

  • Automatic DOM order

  • Smart focus indicators

  • ARIA attributes

  • Skip‑to‑Content links

  • Keyboard‑friendly navigation

  • Alt‑text support

Wix Accessibility Wizard

We regularly scan the entire site using the Wix Accessibility Wizard, which checks:

  • Contrast and colour accessibility

  • Missing or incorrect alt text

  • Heading order and DOM structure

  • Keyboard and focus features

Accessibility Decisions and Adjustments

Site Structure and Content

  • Site language is correctly declared

  • Pages follow a logical heading hierarchy

  • Content reading order supports screen‑reader navigation

Images, Media, Files and Animation

  • All new images include appropriate alt text

  • Colour contrast meets accessible standards

  • Motion and animations are reduced where appropriate

  • New videos include captions; transcripts and BSL versions are being rolled out

  • Uploaded documents are being re‑reviewed for accessibility

Third‑Party Tools

Some embedded widgets may have limitations outside our control, but we monitor them regularly.

How We Tested This Website

This website was last tested on 19 December 2025 using:

  • Automated scans (Wix Accessibility Wizard)

  • Manual checks by our accessibility team

  • The WCAG 2.2 Level AA checklist

We tested key templates, including the Homepage, Services, Blog, Booking Pages, and Contact Page.

Contact Information

If you experience problems accessing any content or need information in an alternative format (such as large print, audio, or BSL video), please contact:

​​

We aim to respond within 5 working days.

Enforcement Procedure

If you are unhappy with our response to your accessibility concern, you can contact the Equality and Human Rights Commission (EHRC), which is responsible for enforcing accessibility regulations in the UK.

How We Maintain Accessibility

We maintain and improve accessibility through:

  • Regular Wix Accessibility Wizard scans

  • Manual checks using the Wix Accessibility Checklist

  • Ongoing WCAG 2.2 Level AA compliance reviews

  • Quarterly updates to this statement

Additional Support Services

BSL Translations

Learn how our BSL Translation service makes your content accessible for Deaf BSL users through high‑quality video translations and culturally accurate communication.

https://www.insignlanguage.co.uk/bsl-translation

Book a BSL Interpreter

Book a qualified BSL Interpreter for meetings, events, interviews or appointments - ensuring everyone can access communication without barriers.

https://www.insignlanguage.co.uk/book-bsl-interpreter

Video Relay Service (VRS)

Use our Video Relay Service (VRS) to communicate with us in real time via a remote BSL interpreter, making contact quicker, easier and fully accessible.

https://www.insignlanguage.co.uk/vrs

Career Network

Explore our Career Network for inclusive job opportunities, support, and resources designed to empower Deaf professionals and accessible employers.

https://www.insignlanguage.co.uk/career-network

Contact Us

If you need information in an alternative format or require accessibility support, contact our team - we’re here to help every step of the way.

https://www.insignlanguage.co.uk/get-in-touch

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