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Video Relay Service (VRS) Use Policy
Last updated: 25 March 2026
Purpose of This Policy
InSignLanguage’s Video Relay Service (VRS) provides safe and ethical remote communication between Deaf and hearing people through qualified BSL interpreters. This policy explains when VRS is appropriate, the types of calls it can support, and situations where specialist or face‑to‑face interpreting is required to protect caller safety, privacy and wellbeing.
This policy applies to all users accessing and using:
👉 https://videorelayservice.azurewebsites.net/
Welcome to the InSignLanguage Video Relay Service (VRS).
We’re here to make communication easier, accessible, and fully supported.
Before using the VRS at the link above, please read the following guidance so you know exactly what to expect.
📄 1. Terms & Conditions You Agree To Follow
By using https://videorelayservice.azurewebsites.net/ you agree to all Terms, Conditions, and Policies set by InSignLanguage.
These apply to all VRS users.
Here are the key links:
📚 Full List of Terms & Policies
https://www.insignlanguage.co.uk/terms-and-conditions/fulllist
💼 Career Network Terms & Conditions
https://www.insignlanguage.co.uk/terms-and-conditions/careernetwork
🎥 Video Relay Service Terms & Conditions
https://www.insignlanguage.co.uk/terms-and-conditions/video-relay-service
If you’re unsure which policy applies, you can always:
💬 Ask the AI helper on our website for guidance.
🧭 2. Before You Use the VRS Link
To access and use the VRS at https://videorelayservice.azurewebsites.net/, you must:
✔️ Be a member of the InSignLanguage Career Network
✔️ Complete our Career Network onboarding process
✔️ Agree to our full Terms & Conditions
🟦 Why do we require onboarding?
It ensures we understand your communication needs and can safely and correctly assign the right interpreter support.
➡️ We cannot provide online or face‑to‑face interpreting through the VRS link until onboarding is complete and you’ve confirmed your commitment to our services.
📅 3. Booking a VRS Session
Once you’ve completed onboarding, you can book interpreting sessions confidently.
When booking, please note:
🕒 Interpreter availability may vary
✋ We cannot fulfil any bookings until onboarding is finalised
📌 Booking a session means you commit to following our processes and guidelines
We’ll always do our best to support you with a smooth, positive experience.
🤝 4. Using the Video Relay Service
When accessing https://videorelayservice.azurewebsites.net/ please:
💬 Use the platform appropriately and respectfully
👩💼 Follow interpreter instructions
🚫 Avoid misuse, disruptive behaviour, or attempts to access restricted areas
🛡️ Use the service only for lawful, appropriate communication
Our interpreters and support team are here to help, and we appreciate your cooperation.
💁 5. Need Help?
If you’re unsure about anything:
📚 Visit the Full Terms & Policies page
🤖 Use the AI assistant on our website
✉️ Contact our team for extra support
We aim to make your VRS experience welcoming, smooth, and accessible.