.png)
Frequently Asked Questions
Getting started with the InSignLanguage Video Relay Service is easy:
Choose a Plan: Browse our available plans and select the one that best fits your needs. Whether you require occasional use or unlimited access, we have options to suit everyone.
Sign Up and Purchase: Once you’ve chosen a plan, complete the purchase through our secure online platform. You’ll receive a confirmation email with your account details.
Access the Platform: After your account is set up, you’ll gain immediate access to the InSignLanguage VRS platform. Simply log in with your credentials on a device with a camera and internet connection.
Start Calling: Once logged in, you can begin making calls. Our user-friendly platform ensures a seamless experience, and our interpreters are ready to assist you in real-time.
Need help with setup or choosing the right plan? Our customer support team is here to guide you every step of the way. Contact us at support@insignlanguage.co.uk.
Video Relay Service (VRS) lets Deaf individuals make phone calls using British Sign Language (BSL). You connect with a sign language interpreter via video call, who relays your signed messages to the hearing person and interprets their responses back to you.
VRS is designed for Deaf and Hard of hearing individuals who use BSL as their primary language and wish to communicate with hearing people who do not know BSL. Whether you’re contacting a business, a service provider, or a personal connection, VRS makes the conversation accessible.
Our service is based and operated from the United Kingdom. The InSignLanguage App is initially available Monday to Friday from 08:00 – 18:00 however due to popular requests, we will soon be rolling out on a 24-hour basis.
Without a doubt.
All British Sign Language Interpreters we provide are fully qualified and registered with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD). Fully qualified interpreters hold a yellow photo ID badge, while trainee interpreters hold a purple photo ID badge.
Yes, we record all video calls and store them for at least six months. This helps us improve our service and protect you in case of disputes. We ensure all recordings comply with UK data protection laws.
We work with various clients who have different funding streams available to them, one of the main one being Access to Work. If you would like more information on these costs, get in touch with us.
Also, if you are interested in an organisational or personal package, we are more than happy to tailor a bundle of minutes to compliment your communication needs. Just get in touch.
In order to protect our client's information, we are GDPR compliant and take serious steps to ensure we are at best practise. If you would like a copy of our GDPR policy, please get in touch at hello@insignlanguage.co.uk we're more than happy to share!
1. Professional Interpreters
All interpreters are NRCPD or SASLI-registered, ensuring high standards.
Familiarity with a wide range of industries and communication scenarios.
2. Ease of Use
Intuitive app for scheduling, connecting, and tracking your usage.
Multi-device compatibility, including smartphones, tablets, and desktops.
3. Flexible Options
Monthly plans, pay-as-you-go services, or customized enterprise solutions to fit any requirement.
4. Unmatched Accessibility
Break down language barriers, enabling equal access to opportunities and services.
Reliable interpretation for personal, business, and emergency use cases.
5. GDPR-Compliant
Your data and communications are protected with industry-leading security measures.
VRS allows Deaf individuals to make phone calls using British Sign Language (BSL) through a video interpreter who relays the conversation to the hearing person.
You start a video call via our platform; an interpreter joins to facilitate communication in real time.
A device with a camera, microphone, and stable internet connection is required.
Yes, calls are recorded and stored for six months for quality and compliance purposes, in line with UK data protection laws.
No, VRS is for remote calls only. For same-room interpreting, use Video Remote Interpreting (VRI).
Integration with our Career Network, secure platform, and professional interpreters ensure accessibility and quality. Our VRS platform is also integrated with Microsoft Teams, giving you access to advanced features such as live captioning, screen sharing, and enhanced collaboration tools.