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Career Network Contract

Version: 22 January 2026 

This Contract explains how you can use the InSignLanguage Career Network, including our interpreting, translation, employment support, and accessibility services. It is written in clear, plain English. British Sign Language (BSL) and easy‑read versions are available on request. 

Career Network Onboarding Your Guide to Support and Success
InSignLanguage Career Network Membership T&Cs

1. Purpose of the Career Network 

The Career Network helps Deaf and hard‑of‑hearing individuals access: 

  • Interpreting (VRS, VRI, and face‑to‑face) 

  • Translation (BSL ↔ English) 

  • Career support such as CV help, interview preparation, employer engagement, and Access to Work guidance 

  • InSign UK App access for instant VRS calls, secure file sharing, meetings, and support chat 

The aim is to promote quality, continuity, career progression, and accessibility. 

2. Voluntary Registration

Registration for the Career Network is completely voluntary. 

By registering, you confirm that you: 

  • Understand and accept this Contract 

  • Agree to follow the terms set out here 

  • Consent to data processing and call recording as described later 

Statement of Consent: 

“Registration for InSignLanguage services is entirely voluntary. By registering, you agree to abide by the terms of this agreement.” 

3. Scope of Services 

You will receive: 

  • Video Relay Service (VRS) for real‑time communication via qualified BSL interpreters 

  • Video Remote Interpreting (VRI) for online meetings 

  • Face‑to‑face interpreting for in‑person situations 

  • Translation services for written communication 

  • Career support, coaching, AtW guidance, and employment advocacy 

  • InSign UK App access for VRS, scheduling, secure file sharing, announcements, support chat, and third‑party participation 

4. Benefits of Joining the Career Network 

As a Career Network client, you get: 

  • Continuous access to qualified interpreters across VRS, VRI, and scheduled bookings 

  • Interpreter continuity where possible, supporting consistency and trust 

  • Priority booking for key appointments 

  • Secure document sharing (AtW, HR, employer documents) via the app 

  • Direct Client Services support via in‑app chat 

  • Career coaching, job‑search support, and advocacy with employers 

  • Quality and safeguarding protections including auditing, recording, and complaints handling 

5. Eligibility 

You may join the Career Network if you: 

  • Are 18+ and use BSL (under‑18s require parental consent) 

  • Provide accurate registration details 

  • Provide funding information such as an AtW reference where applicable 

  • Agree to follow AtW rules if you use AtW (claims, minutes tracking, monthly forms) 

6. Commitment to Service & Exclusivity 

To ensure quality, interpreter availability, continuity, and safeguarding, you agree: 

6.1 Exclusive Use of InSignLanguage 

You will use InSignLanguage exclusively for: 

  • All interpreting (VRS, VRI, face‑to‑face) 

  • All translation required through the Career Network 

  • Any interpreting or communication support linked to your AtW application or job placement we arrange 

This ensures: 

  • Consistent quality 

  • Protecting interpreter availability 

  • Reducing administrative errors 

  • Better support for your AtW award 

  • Fair working conditions for interpreters and partners 

6.2 No Switching Without Valid Grounds 

Once services begin, you may not switch to another provider unless: 

  • You submit a complaint 

  • The complaint is reviewed through our formal complaints process 

  • The complaint is upheld by the Complaints Department 

This protects the fairness and security of the programme and prevents disruption to interpreting services. 

6.3 Exceptions 

We may grant written exceptions for: 

  • Specific events 

  • Geographic limitations 

  • External requirements 

7. Communications With DWP / Access to Work 

Because AtW is the key that unlocks many of your services, it is essential that: 

  • You do not contact DWP/AtW directly about interpreting arrangements without speaking to us first 

  • We jointly coordinate all AtW‑related communication to avoid errors, delays, or unfavourable decisions 

  • Unsanctioned AtW/DWP communication that results in incorrect outcomes may lead to temporary suspension while issues are resolved 

Persistent issues may lead to termination (see Section 14). 

8. Using the Service 

You can use the service for: 

  • Everyday communication 

  • Job‑seeking 

  • Training 

  • Work‑related conversations 

  • Appointments and meetings 

Access via: 

  • The InSign UK App (mobile and web) for instant VRS, scheduling, secure file sharing, and support chat 

Professional behaviour is expected at all times. 

9. Your Responsibilities 

You agree to: 

  • Provide accurate registration details 

  • Co‑operate with AtW processes and submit monthly forms 

  • Protect your login credentials 

  • Use a stable internet connection 

  • Book in advance for important appointments 

  • Report issues or concerns promptly via the app support chat 

10. InSignLanguage Responsibilities 

We will: 

  • Provide qualified NRCPD‑registered BSL/English interpreters 

  • Support you via our Client Services team 

  • Perform monitoring and auditing 

  • Maintain strong quality controls aligned with: 

  • ISO 9001 (quality management) 

  • ISO 17100 (translation services) 

  • ISO/IEC 27001 (information security) 

  • ISO 18841:2018 (interpreting) 

  • Follow relevant Ofcom guidelines for VRS 

11. Privacy, Data Protection & Recording 

We comply with: 

  • UK GDPR 

  • UK Data Protection Act 

  • ISO 27001 information security controls 

  • POPIA (where applicable) 

Your data is: 

  • Minimised, encrypted, and stored securely 

  • Accessible only to authorised staff 

  • Used only to deliver and improve services 

  • Retained only as long as necessary 

Call recording: 

VRS/VRI calls may be recorded for safeguarding, quality, training, and AtW verification. 

12. Availability & Support 

  • VRS availability, service hours, and notification of planned maintenance are clearly communicated 

  • Support available via app support chat during office hours with “as soon as possible” responses 

  • We aim for high uptime but cannot guarantee uninterrupted service 

​13. Complaints (How We Resolve Problems) 

  • You may raise a complaint at any time 

  • We acknowledge complaints within 5 working days and aim to resolve within 20 working days 

  • If needed, you may request an independent review or mediation 

​14. Ending or Changing This Contract 

14.1 Early Termination 

Early termination based on dissatisfaction is only allowed when: 

  • A complaint has been submitted 

  • The complaint has been properly reviewed 

  • The complaint is upheld 

14.2 Breaches 

We may pause or stop services if you: 

  • Breach exclusivity (Section 6) 

  • Make unauthorised AtW/DWP communications (Section 7) 

  • Misuse services or behave inappropriately 

Where possible, we will work with you to resolve issues before suspension or termination. 

15. Confidence, Access & Security 

These rules ensure: 

  • Fair access for all clients 

  • Interpreter availability 

  • Funding protection 

  • Service continuity 

  • A safe environment for clients, interpreters, and partner organisations 

16. Changes to Terms 

We may update this Contract when laws, technology, or services change. 

Reasonable notice will be given. Continued use means you accept the updated terms. 

17. Governing Law 

This Contract is governed by the laws of England & Wales. 

18. Acceptance 

By registering, you confirm that you: 

  • Understand and accept these terms 

  • Agree to exclusive use of InSignLanguage services under this Contract 

  • Will follow AtW processes where applicable 

  • Consent to data processing and call recording 

Annex A — InSign UK App Quick Guide 

Based on the App Guide: 

  • Instant VRS calls 

  • Scheduled interpreting 

  • Secure file sharing 

  • Announcements feed 

  • Support chat 

  • Ability to invite authorised third parties (e.g., employers) 

Annex B — Fair Use & Safety 

Avoid: 

  • Legally sensitive calls 

  • Medical or safeguarding disclosures 

  • Financial transactions 

  • HR matters such as grievances or disciplinary hearings 

If unsure, contact Client Services first. 

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