ASL SERVICES

COMMUNICATION - EDUCATION

Since 2018, InSignLanguage has been the UK interpreting partner of ASL Services (USA) under their global contract with a leading technology company.

Company overview

There are only around 900 registered British Sign Language interpreters in the UK — serving over 87,000 Deaf BSL users.

Facts

500 Bookings
75 000 Minutes
30 different Apple store locations including VRS

Key Statistics

ASLS had no qualified interpreters / access to the UK market and no understanding of how UK interpreters work
They had no network of interpreters in the UK
They didn’t understand the regulations needed to set up contracts and services in the UK so ISL met all those challenges in the UK by providing high quality interpreters
ISL is proud to hold 98% fullfilment of last minute bookings

Challenges

Key Results

We deliver BSL and VRS support across the company's UK’s corporate offices, retail stores, and live events—supporting both Deaf employees and Deaf customers. Our services are available both on-site and via remote VRI/VRS platforms, ensuring flexible access nationwide.

Highlights include:

BSL interpreter coordination for high profile Head Office and retails store events (e.g., launches, conferences)
Ongoing VRS for employee engagement and in-store accessibility
Support Co-operate and their team with BSL interpretation at interviews, training and manager connections, 1 to 1 meetings.

We maintain a 98%+ fulfilment rate and are a core part of their global accessibility operations.

< Back

This partnership delivers a seamless, consistent, and accessible experience for staff. InSignLanguage ensures deaf employees are fully included in the workplace, while interpreters benefit from fair pay and strong support. Together with ASLS (American Sign Language Services), we help uphold thier global commitment to accessibility and inclusion.

Booking Requests: The Company sends requests to ASLS, which are then passed to InSignLanguage.
Interpreter Coordination: A dedicated team manages bookings, prioritising consistency by working with a trusted pool of interpreters.
Fair Rates & Clear Agreements: All bookings follow pre-agreed rates, with flexibility for special requirements.
Reliable Support: Interpreters receive direct support via email, text, and an out-of-hours WhatsApp group for urgent needs.

This case proves our ability to deliver both high-volume and high-stakes VRS support across multiple locations—demonstrating scalability, quality assurance, and long-term reliability for national service delivery.

Outcome

Image source: InSignLanguage Ltd 2025
Interpreter Altan Maidrig interpreting for Tim Cook and Prince Charles

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