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CROSSCOUNTRY TRAINS
TRANSPORTATION - BSL ACCESSIBILITY as a SERVICE - REAL-TIME BSL via VRS
CrossCountry is the largest train operator in Britain by route length, connecting seven of the UK's ten largest cities with services from Birmingham, Manchester, and other key locations.
Company overview
CrossCountry is the largest train operator by geographical coverage in the UK, serving over 100 stations with services connecting seven of the country's 10 largest cities, including Aberdeen, Edinburgh, Manchester, and Bristol. Centred around Birmingham, it offers long-distance intercity routes and provides features like at-seat catering, quiet zones, and First Class.
Facts
Key Statistics
On June 2021, CrossCountry Trains commissioned InSignLanguage to deliver live Video Relay Services (VRS) to enhance accessibility between Deaf BSL users and the company’s customer service teams.
Challenges
Key Results
Our platform ensures:
Immediate access to qualified BSL interpreters
Seamless integration with customer service operations
Secure, compliant data handling
The service provides real-time BSL interpretation by NRCPD-registered interpreters through a secure online platform, accessible directly via the CrossCountry website. Once a user clicks the designated link, they are routed to a dedicated VRS portal operated by InSignLanguage.
This case demonstrates our proven ability to deliver scalable, user-friendly VRS solutions for public-facing services—directly aligning with BSL Scotland’s goals of dignified and efficient communication access.
Outcome
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