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DEAFBLIND UK
CHARITY - DEAFBLIND- BSL via VRS
Deafblind UK is a national charity in the United Kingdom supporting people with sight and hearing loss to live the lives they want. Founded in 1928, Deafblind UK has its headquarters in Peterborough, Cambridgeshire.
Company overview
Facts
Key Statistics
Challenges
Key Results
Key services include:
Instant, embedded access: A platform-integrated live link connects users directly to ISL’s VRS platform.
Specialist interpreting team: Skilled BSL interpreters connect callers to DBUK's dedicated Information and Advice Team.
Real-time communication: Ensures full, meaningful conversations for Deaf and Deafblind users, supporting independence and inclusion.
This service helps users navigate challenges like:
Accessing technology support
Finding accurate information about deafblindness
Receiving emotional support during times of anxiety or low mood
Exploring discounted holiday options
Getting out and about or managing daily life
Whether seeking advice, information, or simply a friendly chat, users can rely on a seamless, accessible experience in BSL.
InSignLanguage (ISL) provides Video Relay Service (VRS) support for Deafblind UK (DBUK), enabling Deaf and Deafblind individuals to access the charity’s Information and Advice Line in real time using British Sign Language (BSL). This inclusive service offers support across a wide range of needs—from practical daily living tasks to emotional wellbeing, all through accessible BSL communication.
This initiative aligns closely with the goals of the BSL Scotland Act and ongoing consultations around accessible communication. By delivering real-time access to vital services through VRS, InSignLanguage supports the Equality Act 2010 and promotes equitable access for Deaf and Deafblind individuals.
Our work with Deafblind UK is a clear example of how accessible communication services can:
Break down barriers to information and support
Enable independent living
Foster emotional wellbeing
Promote full participation in society
By embedding accessibility into service design, we are actively contributing to a more inclusive, BSL-accessible Scotland—where communication is a right, not a barrier.
Outcome
Image Source: independentliving.co.uk