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NATIONWIDE BUILDING SOCIETY
FINANCIAL SECTOR - BSL via VRS and FACE - TO - FACE
Nationwide Building Society is a UK-based financial institution that is owned by its customers, known as members, rather than shareholders. As a mutual, it operates with a social purpose to benefit its members, employees, and communities by offering banking, mortgages, savings, and other financial products and services.
Company overview
Nationwide Building Society is the world's largest building society and a top UK provider of mortgages, savings, and current accounts, serving over 16 million members. As a mutual organization, it is owned by its members and has no shareholders. Headquartered in Swindon, England, Nationwide offers a full range of personal financial services, operates a large network of branches, and recently expanded its customer base by acquiring Virgin Money in late 2024.
Facts
Key Statistics
Challenges
Key Results
Our work spans the UK and involves:
Rapid-response VRS bookings for customer service, internal meetings, and emergency accessibility
Culturally competent interpreters familiar with the financial sector
Ongoing service evaluation to meet inclusion benchmarks
This case reflects our ability to provide a blended interpreting model tailored to local need-directly supporting BSL Scotland's objective of equitable access across both urban and rural regions.
Since early 2024, Nationwide has engaged InSignLanguage to deliver a hybrid model of Face-to-Face and VRS interpreting services, with 37% of bookings fulfilled online, and the remainder Face-to-Face (63%). 98% Completion.
We continue to support their internal accessibility goals, especially for regional branches without immediate local interpreter availability.
Outcome
Image Source: bbc.com