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<p class="font_8">Transport for London (TfL) is London's integrated transport authority, responsible for the city's public transport network, managing major roads, and delivering the Mayor's transport strategy. It operates various services, including the London Underground, buses, the Elizabeth line, trams, and cycle hire, while also overseeing London's major road network. TfL was established in 2000 as a functional body of the Greater London Authority to ensure a safe, reliable, and sustainable transport system for London.</p>

TRANSPORT FOR LONDON

TRANSPORTATION - EDUCATION

Transport for London (TfL) is London's integrated transport authority, responsible for the city's public transport network, managing major roads, and delivering the Mayor's transport strategy. It operates various services, including the London Underground, buses, the Elizabeth line, trams, and cycle hire, while also overseeing London's major road network. TfL was established in 2000 as a functional body of the Greater London Authority to ensure a safe, reliable, and sustainable transport system for London.

Company overview

Over 1,000 Deaf people hold a PCO licence to drive in London – and many risk losing their jobs due to inaccessible licensing tests.

Facts

  • 150+ Drivers supported

  • All Assessments passed

  • 100% BSL support provided for all assessments

  • 2000+ Translation hours

Key Statistics

Updates to the PCO (Private Hire Drivers) licensing requirements left deaf drivers struggling to renew their licences due to not understanding the changes.


Transportation for London had to find a way to simplify complex industry specific English then translate and publish it as British Sign Language.


The challenge was that as the impact to Deaf drivers was not previously considered, drivers licences were expiring, leaving them without work,  hence this needed to be accomplished as soon as possible.

  • Complexity of English Used in SERU test

  • Time constraints / speed of execution

  • Simplification of Industry Specific English

  • Understanding of subject material

  • Translation & Publication in BSL

  • Alignment of BSL to SERU standards

  • On going support for changes

  • Real-time support at testing facilities

Challenges
Key Results

With InSign’s deep understanding of the transportation industry, specifically in Private Hire, Transport for London engaged the team to devise a fast and reliable way to reeducate the drivers. Working with Transport for London, Deaf drivers and BSL translators, InSign created a new course preparatory course for the SERU (safety, equality and regulatory understanding) requirement test. The content and training material in BSL was based on changes to regulations, rapidly rolling them out to Deaf private hire drivers across London, sustaining their careers as PCO drivers. Additionally InSign provides live translation support to Deaf Drivers at time of test taking

  • 150+ Deaf Drivers re-educated

  • Industry specific Simple English and BSL training materials

  • Standardised processes to ensure any future updates are incorporated

  • Future consideration for ‘live’ translation and avatar driven courses

  • Publication and maintenance of SERU handbook in BSL

Outcome
<p class="font_8">Transport for London (TfL) is London's integrated transport authority, responsible for the city's public transport network, managing major roads, and delivering the Mayor's transport strategy. It operates various services, including the London Underground, buses, the Elizabeth line, trams, and cycle hire, while also overseeing London's major road network. TfL was established in 2000 as a functional body of the Greater London Authority to ensure a safe, reliable, and sustainable transport system for London.</p>

Image source: InSignLanguage Ltd 2024

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