Video Relay Service Contract

British Sign Language interpreting by video, every month, on a 12-month plan. Every plan gives you the same service. The only difference is how many minutes you have each month, and the more minutes you choose, the lower the rate per minute. CHOOSE YOUR MONTHLY MINUTES 75 minutes (1 hour 15 minutes) a month: £182.25 a month at £2.43 a minute, £2,187.00 a year 150 minutes (2 hours 30 minutes) a month: £346.50 a month at £2.31 a minute, £4,158.00 a year 195 minutes (3 hours 15 minutes) a month: £434.85 a month at £2.23 a minute, £5,218.20 a year 255 minutes (4 hours 15 minutes) a month: £548.25 a month at £2.15 a minute, £6,579.00 a year 495 minutes (8 hours 15 minutes) a month: £940.50 a month at £1.90 a minute, £11,286.00 a year 1,000 minutes (16 hours 40 minutes) a month: £1,750.00 a month at £1.75 a minute, £21,000.00 a year 2,000 minutes (33 hours 20 minutes) a month: £3,260.00 a month at £1.63 a minute, £39,120.00 a year 3,000 minutes (50 hours) a month: £4,560.00 a month at £1.52 a minute, £54,720.00 a year All prices include VAT. You pay monthly for 12 months. Pick the plan closest to the time you expect to use. If you are not sure, start smaller: our Client Services team can talk you through your options. DELIVERED ON MICROSOFT TEAMS Every session runs on Microsoft Teams. There is no separate platform and no extra login. If your organisation already uses Teams, you already have what you need, and your interpreter joins the call like any other participant. HOW TO BOOK Book through the InSign UK app (App Store and Google Play) or on our website. Use the same email address each time you book, because that is how we recognise you and brief your interpreter. VRS Now gives you one interpreter for up to 30 minutes on the same day. Take the next available slot and the interpreter joins you on Teams. Colleagues join with the same link. The call ends at 30 minutes, and you can book again straight away if you need longer. The 30 Minute Call and the 1 Hour Call are booked in advance, from the next day onwards. Regular Support gives you a standing slot for anything that repeats, such as a weekly team meeting or a fortnightly supervision. HOW YOUR MINUTES ARE USED You are charged for the time you book plus any additional time used, at your plan's rate per minute. Unused minutes do not roll over to the next month. Online meetings longer than an hour are booked as sessions and priced separately, because a longer meeting needs preparation and often a second interpreter. Face-to-face interpreting is quoted separately. YOUR INTERPRETERS Every interpreter is registered with NRCPD, checked before the assignment and insured. We choose the interpreter. Where an assignment needs two interpreters, or a Registered interpreter specifically, we tell you before we confirm. RECORDING AND FEEDBACK Calls are recorded for quality and training purposes. After each call we ask you for feedback, and we use it to check and improve the service. WHEN 8am to 6pm, Monday to Friday, subject to availability. A person reads every request and confirms it, or declines it with a reason, within four working hours. NEED HELP? Call 0808 502 0226 or email bookings@insignlanguage.co.uk.