Accessibility Conformance Report (ACR/VPAT)

InSignLanguage Ltd Accessibility Conformance Report (ACR / VPAT) based on VPAT 2.5 Rev WCAG — WCAG 2.2 Level AA — version 1.0 (DRAFT).

England & Wales

InSignLanguage Ltd — Based on VPAT® Version 2.5 Rev WCAG (April 2025) — WCAG 2.2 Level AA — version 1.0 (DRAFT) — report date 29 April 2026

Field	Detail
Name of Product / Version	InSignLanguage digital services suite, v.2026.04 — comprising: public website (insignlanguage.co.uk), customer booking platform, interpreter / staff portal, iOS app, Android app, customer-facing documents
Report Date	29 April 2026
Product Description	InSignLanguage Ltd provides British Sign Language (BSL) interpretation services to public sector organisations across the UK. The in-scope digital services support discovery, booking, fulfilment and reporting of BSL interpretation services for end customers, interpreters and operations staff.
Contact Information	John Hood, Accessibility Lead — support@insignlanguage.co.uk
Notes	This is a DRAFT ACR for internal sign-off. The conformance position set out in this ACR is based on internal self-assessment as at 29 April 2026. An independent WCAG 2.2 AA audit and formal assistive technology testing are scheduled to complete by 31 May 2026. This ACR will be reissued at that point.
Evaluation Methods Used	Internal self-assessment using axe-core, Lighthouse and Wave automated scans; manual code review against WCAG 2.2; informal manual checks. Formal assistive technology testing (NVDA, JAWS, VoiceOver, TalkBack), keyboard-only walkthroughs, 200% / 400% zoom and reflow testing are planned and have not yet been completed.
Applicable Standards / Guidelines	WCAG 2.2 Level A and Level AA (W3C Recommendation, October 2023). The conformance position set out in this ACR is also intended to support customer obligations under the UK Public Sector Bodies Accessibility Regulations 2018, EN 301 549 V3.2.1, and Section 508 of the US Rehabilitation Act.

Summary table

	Count
Total criteria evaluated	56
Supports	34
Partially Supports	17
Does Not Support	0
Not Applicable	5

Notes on scope and methodology

The conformance position set out in this report covers all in-scope services listed in the header above. Where a criterion has differing conformance positions across services, the lowest applicable conformance position is recorded and the difference is set out in the Remarks column.

Mobile applications (iOS and Android) have not yet been formally evaluated against any WCAG 2.2 success criterion. Mobile-specific findings will be added once the audit completes on 31 May 2026.

Third-party content (for example, payment processors, video conferencing tools, mapping providers and analytics) is excluded from the scope of this ACR. Conformance for third-party content is the responsibility of the relevant supplier; we link to suppliers' accessibility statements where available.

Success criterion 4.1.1 Parsing was removed from WCAG 2.2 as a normative requirement. It is included in the table below for transparency and is marked Not Applicable.

WCAG 2.2 Report — Level A and Level AA

The table below provides the conformance position for each WCAG 2.2 Level A and Level AA success criterion in scope of this ACR. The full criterion-by-criterion table (56 criteria) is maintained in the source document 12-accessibility-conformance-report.md and is reproduced in the CMS rich-content body.

Criterion	Name	Level	Conformance
1.1.1	Non-text Content	A	Partially Supports
1.3.1	Info and Relationships	A	Partially Supports
1.4.3	Contrast (Minimum)	AA	Partially Supports
2.1.1	Keyboard	A	Partially Supports
2.4.11	Focus Not Obscured (Minimum)	AA	Partially Supports
2.5.7	Dragging Movements	AA	Partially Supports
2.5.8	Target Size (Minimum)	AA	Partially Supports
4.1.2	Name, Role, Value	A	Partially Supports

Note: the abbreviated criteria table above is a connector-push placeholder. The authoritative, full 56-criterion table is in the source markdown and must be loaded verbatim (via the script) before this ACR is relied upon.

Planned remediation

InSignLanguage Ltd has set a target completion date of 31 July 2026 to bring all in-scope services into full conformance with WCAG 2.2 AA. The headline milestones are:

By 31 May 2026 — independent WCAG 2.2 AA audit of all in-scope services, including formal assistive technology testing.
By 15 June 2026 — triage of audit findings and prioritised remediation backlog.
By 15 July 2026 — remediation of non-text content, contrast, keyboard, focus, forms / errors and document accessibility issues.
By 31 July 2026 — user testing with assistive technology users; reissue of this ACR at full conformance.
From August 2026 — automated accessibility checks in CI, manual checks at sprint level, annual external audit.

Sign-off

Approved by	[NAME], [ROLE]
Report owner	John Hood, Accessibility Lead, InSignLanguage Ltd
Contact	support@insignlanguage.co.uk
VPAT® template	VPAT® is a trademark of the Information Technology Industry Council (ITI). This report follows the VPAT 2.5 Rev WCAG template structure.