Accessibility Statement

Version 1.0 · Effective 8 September 2026 · Next review due 8 March 2027

1. Our commitment

InSignLanguage is a British Sign Language interpreting business. Accessibility is not a compliance exercise for us — it is the service we sell. We want everyone to be able to use our website, book an interpreter and read our terms, whatever their access needs.

We aim to meet WCAG 2.2 level AA across our digital services. We also have duties under the Equality Act 2010 to make reasonable adjustments, and we will make an adjustment for you whether or not the standard requires it.

This statement follows the format set out in the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We are not a public sector body and those Regulations do not bind us. We use the format because many of our clients are public bodies whose procurement teams expect it.

2. What this statement covers

Our public website at insignlanguage.co.uk and its sub-domains; our online booking platform; our video relay service booking application; the interpreter and staff portal; our iOS and Android applications; and the documents we send clients, including PDF and Word files.

3. How accessible our digital services are

We have carried out an internal review. We have not yet completed an independent accessibility audit, so we do not claim a conformance level. We would rather say that plainly than publish a conformance claim we cannot evidence. This statement will be updated with a full conformance statement, and an accessibility conformance report for procurement, once that audit is complete.

From our internal review we know the following.

What automated testing found, on 8 September 2026. We tested our home page, our booking page, a service page and a legal document page against WCAG 2.2 levels A and AA. Three issues affect the booking page: a set of pop-up controls uses ARIA attributes incorrectly; the basket button has no name that a screen reader can announce; and a horizontal image gallery cannot be reached by keyboard. Our other pages returned one issue each. Every issue we found sits in our website platform’s own components rather than in content we wrote. That limits what we can change directly, but it does not reduce our responsibility to tell you about it or to help you finish the task another way.

Third-party components. Our website is built on a third-party platform, and the booking calendar, the chat widget and embedded video players are supplied by third parties. We do not control their code and some of it may not meet WCAG 2.2 AA. Where a third-party component blocks you, contact us and we will complete the task with you directly.

Documents. PDF and Word documents issued before September 2026 may not be fully accessible — headings, reading order and tagging were not applied consistently. We will supply an accessible alternative on request.

Written English. Most of our written content is in English only. English is a second language for many Deaf people, and written English is not an accessible format for everyone. We will provide a British Sign Language version of any of our content on request, at no cost.

Video. Not all of our video content carries captions or a British Sign Language version.

4. Getting our content in another format

If you need anything from us in a different format, ask. We will provide British Sign Language video, large print, plain text, audio, or a document read to you by a person. This covers our terms, your booking confirmation, an invoice, or anything else we send you. There is no charge, and you do not have to explain why you need it.

We acknowledge a request within 2 working days and agree a timescale with you.

5. Telling us about an accessibility problem

If you find something on our website or booking platform that you cannot use, please tell us. It is how we find out what to fix.

Email support@insignlanguage.co.uk. Send a British Sign Language video through our secure upload form. Book a video relay slot at no charge. Or write to InSignLanguage Ltd, 26 Domum Road, Portsmouth PO2 0QZ.

Tell us what you were trying to do, which page or screen you were on, and what happened. We acknowledge within 2 working days and give a substantive response within 10 working days — the same commitment as our Complaints Procedure.

6. If you are not satisfied with our response

Raise it through our Complaints Procedure first. If you are still not satisfied, the Equality and Human Rights Commission is responsible for enforcing the Equality Act 2010. Enquiries are handled on its behalf by the Equality Advisory and Support Service at equalityadvisoryservice.com. In Northern Ireland, contact the Equality Commission for Northern Ireland at equalityni.org.

Nothing here affects your right to bring a claim, or to complain to the Information Commissioner’s Office about how we handle your personal data.

7. Technical information about accessibility

We are committed to making our digital services accessible in line with our duties under the Equality Act 2010. Our target standard is the Web Content Accessibility Guidelines version 2.2, level AA. We have not yet verified our conformance independently, so no conformance claim is made in this version of this statement.

8. What we are doing to improve accessibility

We are commissioning an independent WCAG 2.2 AA audit covering our website, our booking platform, our video relay application, the interpreter and staff portal, our iOS and Android applications, and the documents we send clients. It will be carried out by testers using assistive technology, and we have asked for Deaf and hard-of-hearing people to be included in the test panel — an audit of a Deaf service that no Deaf person took part in would not be worth much. When it is complete we will publish the conformance statement, the non-conformances we need to fix, a plan with dates, and an accessibility conformance report for procurement teams.

In the meantime we fix what we find and what you report. Where a third-party component cannot be fixed, we will say so in this statement and give you a way to complete the task with a person instead.

9. How we prepared this statement

This statement was prepared on 8 September 2026 by InSignLanguage Ltd. It is based on an internal review, and on automated testing carried out on 8 September 2026 against WCAG 2.2 levels A and AA. Automated testing finds roughly a third of accessibility problems, so we treat it as a starting point and not as an audit. It has not been independently verified. An independent audit is being commissioned.

It will be reviewed by 8 March 2027, and sooner if we change platform or complete the audit.

Ask us and we will give you this statement in British Sign Language.

InSignLanguage Ltd · Company number 10943637 · VAT registration number GB 298 6629 31 · Registered office: 26 Domum Road, Portsmouth PO2 0QZ