Annex J — Pricing and Loyalty Schedule

InSignLanguage Ltd · Document code ISL-LEG-F-J · Annex to the Client Terms (ISL-LEG-B01) and Interpreter Supplier Terms (ISL-LEG-C01) · Governing law: England & Wales

Version 1.0 · Effective 8 September 2026. Commercial figures set by InSignLanguage and reviewed annually.

J1. The three fees

J1a. Interpreter tiers

Bookings are delivered at one of two interpreter tiers, and the tier determines the Service Fee.

RSLI — a Registered Sign Language Interpreter holding full registration on the NRCPD, SLRPDC or RBSLI register.

TSLI — a Trainee Sign Language Interpreter, on the register and working towards full registration.

A TSLI Service Fee is 85% of the equivalent RSLI Service Fee — a flat 15% reduction applied across every duration and every time band. Where a booking is delivered by a mixed pair (one RSLI leading and one TSLI working alongside), the Service Fee is the sum of the two tier fees, not a doubled RSLI fee.

InSignLanguage determines the tier appropriate to an assignment before confirming a booking, applying the exclusions published in the booking policy for that service. Where a booking requested at the TSLI tier requires an RSLI, InSignLanguage will say so before confirming and re-quote at the RSLI rate; the Client may accept the re-quote or cancel at no charge.

Where a NUBSLI regional maximum is published for a tier, InSignLanguage will not accept a declared rate above it. No NUBSLI maximum is currently recorded for the TSLI tier in any region, so no ceiling is presently operable at that tier.

Nothing in this schedule requires an Interpreter to accept a fee below the rate they have declared.

J2. The Loyalty Reduction

When a Client and an Interpreter have completed 10 bookings together through the Marketplace, the published Loyalty Reduction applies to the Platform Fee on their subsequent bookings together. The reduction is 15% of the Platform Fee, applied automatically — no claim needed. Loyalty status is per Client–Interpreter pairing and is visible to both.

Bookings completed through InSignLanguage before this schedule's effective date count toward the 10-booking threshold, so established pairings start with their history recognised.

J3. Why this exists

The Loyalty Reduction makes staying on the Marketplace the rational choice for an established pairing: the longer a Client and Interpreter work together through InSignLanguage, the cheaper the platform becomes — while both keep everything the platform provides: cover when the Interpreter is unavailable, prepared bookings, records for Access to Work evidence, payment handling and quality assurance. It is an incentive, not a restraint, and it sits alongside the Introduction Fee in Annex G as the carrot to that schedule's price: one rewards staying, the other prices leaving. Neither forbids anything.

J4. First refusal, properly understood

Where InSignLanguage offers an established pairing first refusal of new bookings, that is first refusal on bookings the Interpreter chooses to accept. The Interpreter remains free to decline any booking, and InSignLanguage does not allocate or direct anyone's work.

J5. Review

The Loyalty Reduction percentage and any pricing in this schedule are reviewed annually and republished. The version in force at a booking governs that booking.

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