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Cookie Policy

This Cookie Policy explains how InSignLanguage Ltd uses cookies and similar technologies on insignlanguage.co.uk.

England & Wales

InSignLanguage Ltd — last updated 22 July 2026 — version 1.2

This Cookie Policy explains how InSignLanguage Ltd uses cookies and similar technologies on insignlanguage.co.uk. It supports our Privacy Notice and is published in line with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR.

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They let the site remember things about your visit — your preferences, your session, the choices you have made. Similar technologies such as pixels, web beacons, local storage and server-side event tracking do a comparable job, and this policy covers them all. Where we say "cookies" below, we mean the whole set.

2. Our approach

We follow the ICO's guidance:

  • Strictly necessary cookies load automatically, because the site cannot work without them.

  • Everything else — preferences, analytics, advertising and embedded media — is off by default and loads only after you consent through our cookie banner.

  • You can change or withdraw your consent at any time using "Cookie preferences" in the footer of every page. Withdrawing consent is as easy as giving it.

We advertise online, and we say so plainly. We run paid campaigns and we use advertising cookies to measure which of them lead to real enquiries, and to show our ads to people who have already visited the site. That only happens if you accept advertising cookies. We do not sell your personal data, and we do not use cookies to make automated decisions about you.

3. Cookies we use

The table shows the categories we use. Specific cookie names and durations are listed in the cookie banner and reviewed each quarter.

Category

Purpose

Lawful basis

Typical duration

Strictly necessary

Keep your session, remember your cookie choices, protect against cross-site request forgery, and detect faults so the site stays available

PECR exemption — no consent required

Session to 12 months

Preferences

Remember language, accessibility and display settings

Consent

Up to 12 months

Analytics

Understand how visitors use the site — pages viewed, time on page, where you arrived from — including session replay and heatmaps that help us find and fix problems, particularly accessibility problems

Consent

Up to 13 months

Advertising

Measure which ads and campaigns lead to enquiries, and show our ads to people who have already visited the site

Consent

Up to 13 months

Embedded media

Play videos hosted on third-party platforms, including our BSL information videos

Consent

Up to 13 months

4. Who sets them

Some cookies are ours; most are set by the providers we use to run and measure the site. Depending on the service, those providers act as independent controllers or as our processors.

Provider

What it does

Category

Wix

Hosts the website, forms and booking system

Strictly necessary

Sentry

Error monitoring, so we can detect and fix faults

Strictly necessary

Twipla

Website analytics and session replay

Analytics

Microsoft Clarity

Session replay and heatmaps

Analytics

Google Analytics, via Google Tag Manager

Site usage measurement

Analytics

Google Ads

Conversion tracking and remarketing for our paid campaigns

Advertising

Meta (Facebook)

The Facebook Pixel, plus conversion events sent from our servers rather than your browser, telling Meta when a visit led to an enquiry so we can measure and target our advertising

Advertising

TikTok

The TikTok Pixel, measuring which TikTok campaigns lead to enquiries

Advertising

YouTube (Google)

Embedded video, including BSL information videos

Embedded media

Some of these providers may transfer data outside the UK. We rely on the safeguards described in section 8 of the Privacy Notice.

5. Managing cookies

You can manage cookies in two ways:

  1. On our website — open "Cookie preferences" in the footer and toggle each category.

  2. In your browser — most browsers let you block or delete cookies:

    • Chrome: https://support.google.com/chrome/answer/95647

    • Edge: https://support.microsoft.com/help/4027947

    • Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

    • Safari: https://support.apple.com/en-gb/HT201265

Blocking strictly necessary cookies may stop parts of the site working as expected.

6. Changes to this policy

We review this policy at least annually, and whenever we add, remove or change a cookie or a provider. The current version and "last updated" date are shown at the top of this page.

7. Contact

Questions about cookies? Email support@insignlanguage.co.uk. If you are not happy with our response you can complain to the Information Commissioner's Office at ico.org.uk.

InSignLanguage Ltd · 26 Domum Road, Portsmouth PO2 0QZ · Company number 10943637 · VAT registration number GB 298 6629 31 · ICO registration ZC163713 · support@insignlanguage.co.uk

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