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How Video Relay Services Improve Workplace Communication

Communication is at the heart of every successful business and organisation. But when communication barriers exist, productivity, inclusion, and connection can suffer. For Deaf individuals and those who use British Sign Language (BSL), communicating with hearing colleagues, clients, or service providers is not always straightforward.

This is where technology plays a transformative role. One powerful solution making a real difference is Video Relay Services (VRS). But how exactly do these services work, and how can they improve communication across your organisation?


Exploring the Uses of Video Relay Services in Everyday Communication


Imagine needing to make a quick phone call but communicating primarily through BSL. Traditionally, this might require relying on email, a third party, or facing significant delays. Video Relay Services remove these barriers by allowing Deaf users to communicate through a live BSL interpreter via video, enabling real-time, natural conversations.

VRS has wide-ranging benefits for businesses and organisations, including:

  • Customer service – Deaf customers can contact organisations independently, improving satisfaction and trust.

  • Internal communication – Deaf employees can fully participate in meetings, discussions, and decision-making.

  • Emergency communication – Fast, clear access to communication can be critical in urgent situations.

  • Remote and hybrid work – VRS supports flexible working by enabling seamless communication from any location.

By integrating Video Relay Services, organisations create an environment where communication is accessible, respectful, and inclusive for everyone.


Eye-level view of a modern office desk with a video call setup
Image: Video Relay Services enabling communication in the workplace

What’s the Difference Between VRS and VRI?


You might have heard about Video Relay Services (VRS) and Video Remote Interpreting (VRI) but wondered how they differ. Both use video technology to assist communication, but their purposes and setups vary.


  • Video Relay Services (VRS) connect Deaf users with hearing people through a remote interpreter. The Deaf person uses a video device to sign to the interpreter, who then voices the message to the hearing party. The hearing person replies, and the interpreter signs back. This service is typically used for phone calls where the Deaf person cannot speak directly to the hearing person.


  • Video Remote Interpreting (VRI) is used when all parties are in the same location but need an interpreter remotely. For example, in a meeting room, a Deaf employee and hearing colleagues might use VRI to communicate with an interpreter appearing on a screen. This is ideal for scheduled meetings or appointments.


Understanding these differences helps you choose the right solution for your organisation’s needs. Both services promote accessibility but serve different communication scenarios.


Close-up view of a video remote interpreting session on a laptop
Image: Video Remote Interpreting session in progress

How Video Relay Services Enhance Workplace Inclusivity


Creating an inclusive workplace is more than just meeting legal requirements. It’s about fostering a culture where everyone feels valued and empowered. Video Relay Services play a crucial role in this mission.


Here’s how they help:


  • Empower Deaf employees: They can communicate independently without relying on others to interpret.

  • Boost productivity: Clear communication reduces misunderstandings and speeds up decision-making.

  • Improve customer relations: Deaf clients receive the same quality of service as hearing clients.

  • Support legal compliance: Organisations are better equipped to meet UK accessibility and equality obligations.


Think of Video Relay Services as a bridge connecting two islands. Without it, people might feel isolated. With it, they can travel freely, share ideas, and build strong relationships.


Want to explore Video Relay Services for your organisation?

Learn how InSignLanguage’s Video Relay Services support accessible, inclusive workplace communication for Deaf employees and customers.



Practical Tips for Implementing Video Relay Services in Your Organisation


Ready to bring Video Relay Services into your workplace? Here are some actionable steps to get started:


  1. Assess your communication needs: Identify where Deaf employees or clients might face barriers.

  2. Choose the right technology: Ensure devices and internet connections support smooth video calls.

  3. Train your staff: Educate hearing employees on how to use the service and interact respectfully.

  4. Partner with a trusted provider: Work with companies like InSignLanguage Ltd that specialise in accessibility and interpreting.

  5. Promote awareness: Let everyone know about the service to encourage its use.

  6. Gather feedback: Regularly check how the service is working and make improvements.


By following these steps, you create a communication-friendly environment that benefits everyone.


The Future of Communication: Why Video Relay Services Matter More Than Ever


As technology evolves, so do our expectations for communication. The rise of remote work, global teams, and diverse workplaces means accessibility cannot be an afterthought. Video Relay Services are not just a convenience; they are essential tools for equality.


Imagine a future where every Deaf professional can join meetings, make calls, and build careers without barriers. Where businesses thrive because they embrace diversity and inclusion. This future is within reach, and Video Relay Services are leading the way.


By investing in these services, you’re not just improving communication. You’re shaping a world where everyone has a voice and the chance to succeed.


If you want to learn more about how Video Relay Services can transform your organisation, consider reaching out to experts who understand both technology and Deaf culture. Together, you can create a workplace where communication flows freely and inclusively.

High angle view of a conference room with video communication equipment
Image: Conference room equipped for Video Relay Services

Accessibility is a journey, not a destination. Every step you take towards better communication brings you closer to a truly inclusive environment. Video Relay Services are a powerful step in that direction.

If you want to learn more about how Video Relay Services can transform your organisation, speak to accessibility experts who understand both technology and Deaf culture. Together, you can create a workplace where communication flows freely and inclusively.


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