1-hour Online Weekdays

Provide accessibility for your business - taking online meetings as soon as tomorrow.

1 h

324 British pounds

Online

Service Description

You have a one-hour meeting soon with a Deaf colleague, a client, a new starter, or a presentation you need to make accessible. Book two sign language interpreters for it, online, up to 24 hours before it starts. BOOKED TOMORROW, NOT NEXT MONTH Get qualified, experienced and professional interpreters to provide necessary accessibility in your online meetings, and your hour becomes their priority. The service can be used on weekdays, whenever there is availability on the scheduling calnedar. Please feel welcome to book more than one slot in a day if you need to. Each hour is protected by a 15 minute buffer, to ensure the interpreterscan operate at their peak and you can have continuity of service, which can be very useful. TWO INTERPRETERS, SO THE HOUR HOLDS UP An hour of signing is sustained work, and a solo interpreter eventually needs a break. A team does not. Working as co-interpreters, they switch lead roles every 15 to 20 minutes, or whenever a natural transition point arises. Even when not actively signing, the support interpreter is fully engaged - tracking names, catching numbers, and feeding key terminology. We follow the best practices so that the interpreters can provide their best service. TELL US WHAT THE MEETING IS Give us your requirements on the booking form and we allocate the interpreters to match them. That decision is ours and we make it before we confirm, so working out who you need is never your job. ON TEAMS, OR ON YOURS You host. Send us the joining link, or ask us to set a Teams meeting up for you. No venue, no travel and no expenses, which is much of why an hour can be arranged this quickly. SUBMIT YOUR PREP MATERIAL The form asks for your agenda, your slides and who is speaking. Both interpreters read it before they join. An hour is not long enough to learn your terminology as it goes, so this is the part that makes the difference on the day. PLANS CHANGE Reschedule or cancel free up to 12 hours before the start. WHO YOU GET Both interpreters are on the NRCPD register, bound by its code of conduct including confidentiality, and carry their own indemnity insurance. We name them before the day. InSignLanguage is certified to ISO 18841:2018, the international standard for interpreting services. We are the provider, not a marketplace putting you in touch with one.

Cancellation Policy

This policy covers this service only - ONE hour, online, two interpreters, weekday daytime. Our only next-day service. Everything else needs more notice. 1. WHAT YOU ARE BOOKING 1.1 One hour, delivered by a pair: a Registered Sign Language Interpreter leading and carrying responsibility, with a Trainee Sign Language Interpreter alongside. 1.2 A trainee is on the NRCPD register, under its code of conduct, insured. 1.3 Both are allocated from our on-shift team rather than chosen by you, and your hour is their priority. We name them before the day, and which is the trainee. 1.4 Online only, on Teams or your own platform. No travel, no mileage, no expenses. 2. WHAT THIS SERVICE IS NOT FOR 2.1 No trainee, alone or in a pair, where the outcome turns on getting it right first time. These need Registered interpreters: - health - diagnosis, consent, capacity, mental health - money or livelihood - disciplinary, grievance, tribunal - legal position - police, court, hearing, legal advice - a child, or an adult at risk - specialist or technical content - anything recorded or broadcast - the Deaf person has asked for an RSLI 2.2 Tell us the assignment; routing is our decision, made before we confirm. If it needs Registered interpreters we re-quote - take it or cancel free. 3. NOTICE AND AVAILABILITY 3.1 Book up to 24 hours before the start. 3.2 Weekday daytime, where both interpreters are free. 3.3 You may book more than one slot a day, as the calendar allows. 3.4 Same-day cover is not part of this service. 4. YOUR MEETING 4.1 You host. Tell us the platform and joining link, or ask us to set up a Teams link. 4.2 If the link changes, send the new one at once. 4.3 Camera on for anyone speaking and the Deaf participant. Interpreters pinned. One speaker at once. 4.4 The booking form asks for your material. At this notice it matters more, not less, and both prepare from it. 4.5 Recording and auto-transcription capture the interpreters. Leave them off - see 2.1. 5. CHANGING OR CANCELLING 5.1 Reschedule or cancel free up to 12 hours before the start, if a slot is free. 5.2 Inside 12 hours the session is delivered and charged in full. 5.3 If nobody joins, or the link fails and we cannot reach you, it is charged in full. 5.4 An interpreter need not wait more than 15 minutes past the start. 5.5 Consumers keep their statutory rights. If we cancel, we do not charge. Our Terms and Conditions of Service govern; where this differs, they apply. bookings@insignlanguage.co.uk

Contact Details

+44 808 502 0226

support@insignlanguage.co.uk

26 Domum Road, Portsmouth, UK