BSL Video Presentation — Recording Session

Cancellation Policy

Covers this service only - a recorded BSL Video Presentation, one interpreter to camera, following an agreed quote. Not for live interpreting, group sessions, events or online meetings. It runs online, but it is a recording, not a meeting. 1. BEFORE YOU BOOK 1.1 This booking is the recording session. It follows a quote agreed against your material. No quote yet? Contact us first. 1.2 Book at least 7 days ahead. For shorter notice, contact us. 1.3 Every request is read by a person. It is not agreed until we confirm. 1.4 Your source content must be final. We interpret what you give us. 1.5 The form requires a link or a file, so the interpreter can prepare. 2. YOUR INTERPRETER 2.1 A qualified hearing Registered Sign Language Interpreter, registered with the NRCPD, RBSLI or SLRPDC. 2.2 One interpreter presents to camera. This service is not co-worked. 2.3 Gated specialisms, including mental health, go to an approved interpreter. 3. WHAT THIS IS NOT 3.1 Not a translation. No drafting cycle, no second qualified linguist revising the work before delivery, no certificate of accuracy. That is what makes it interpreting. 3.2 If a certified, sworn or attested translation is required, this will not meet it. You will need a translation provider. 4. CHANGES AND RE-RECORDS 4.1 We re-record at our cost for a clear interpreter error, a technical fault, or a written briefing instruction we missed. Tell us within 14 days. 4.2 A change of mind, a change to your source content, or a different style is a new job. 4.3 There is no revision cycle. Settle your material before you order. 5. CANCELLATION AND NO-SHOWS 5.1 Notice given, and the charge: 15 days or more - no charge 8 to 14 days - 50% of the fee 7 days or less - 100% of the fee No-show on the day - 100% 5.2 Consumers keep their statutory cancellation rights in full. 5.3 If we cancel, we tell you as soon as we can and do not charge. 5.4 All prices include VAT. 6. THE RECORDING AND ITS USE 6.1 We caption the recording and deliver by the agreed date. 6.2 Your licence covers the purpose agreed at order. Commercial distribution - advertising, resale, or promoting a paid product or service - must be agreed first and is charged separately. 6.3 The interpreter appears in the video. Their consent covers the agreed purpose only. Our Terms and Conditions of Service and our BSL Video Presentation Terms govern; where this differs, they apply. bookings@insignlanguage.co.uk

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