Service Description

The VRS service enables Deaf users to communicate with hearing individuals via a qualified interpreter using video relay technology. The service is accessible during the specified hours and is subject to the monthly minute allocation.

Usage Terms

• Minutes are allocated monthly and do not roll over.

• Usage beyond the monthly allocation will be charged at the agreed partner rate per minute.

• Appointments must be scheduled in advance via the Insign Language platform.

• Interpreter availability is subject to scheduling and demand.

Payment Terms

• Invoicing will occur monthly in advance.

• Payment is due within 30 days of invoice date.

• VAT is applicable as per UK regulations.

Termination and Renewal

• The contract is valid for 12 months from the start date.

• Early termination may incur a cancellation fee equivalent to 25% of the remaining contract value.

• Renewal terms will be discussed 30 days prior to contract end.

Confidentiality and Data Protection

• All communications facilitated via VRS are confidential.

• The partner organisation agrees to comply with GDPR and all applicable data protection laws.

Support and Escalation

• Technical support is available during service hours.

• Escalation procedures are outlined in the partner onboarding documentation.